Q 1.1 Who can open a Unicorn Currencies business account?
UK‑registered companies, overseas subsidiaries, LLPs and registered charities. Sole traders and partnerships are also welcome (subject to KYC). We currently support legal entities incorporated in 42 jurisdictions; see the full list at /eligibility.
Q 1.2 What documents do I need?
- • Certificate of incorporation / LLP registration
- • Directors'/beneficial owners' ID + proof of address
- • Company bank statement (≤ 3 months)
- • If regulated: licence/registration proof (e.g., FCA, Charity Commission).
Q 2.1 Which currencies can I hold and pay?
40+ currencies including GBP, EUR, USD, CAD, AUD, CHF, JPY, INR, ZAR. Full list: /currencies.
Q 2.2 How do I add funds?
- Log in → Add Funds.
- Choose currency.
- Use the local account details (FPS, SEPA, ACH) or SWIFT.
Tip: Always quote your unique reference so we can auto‑reconcile.
Q 2.3 Can I top‑up via debit/credit card?
Not yet for B2B. Card funding will launch to selected clients in Q4 2025.
Q 3.1 What's the cut‑off for same‑day payments?
| Currency | Scheme | Cut‑off (UK time) | Settlement |
|---|---|---|---|
| GBP | Faster Payments | 16:30 | < 2 h |
| EUR | SEPA Instant | 15:45 | < 30 min |
| USD | Fedwire | 14:30 | Same‑day |
| All | SWIFT | 14:00 | Same‑day / T+1 |
Q 3.2 How do I lock an FX rate?
Click Convert & Pay → enter sell currency, buy currency and amount → preview live rate → Confirm. The rate is fixed once you press Confirm.
Q 3.3 Can I schedule or bulk‑upload payments?
Yes—upload a CSV or use the REST API. You can also set future‑dated payments up to 12 months ahead.
| Service | How we charge | Where to view |
|---|---|---|
| FX conversion | Transparent mark‑up over mid‑market (tiered by volume) | Live quote screen & trade confirmation |
| Local payouts (GBP/EUR/USD) | Free | Fee page |
| SWIFT payout | £10 flat | Fee page |
| Same‑day EUR wires | €6 | Fee page |
No account opening or monthly fees.
Q 5.1 Why was my payment flagged?
Automated risk engine and our partnered service providers screen every transaction for sanctions, PEPs, and unusual patterns. If flagged, we may request an invoice, contract or supporting doc.
Q 5.2 What are my default limits?
- • £1 million equivalent per single payment
- • £5 million daily aggregate
Need more? Email info@unicorncurrencies.com with projected volumes.
Q 6.1 How can I track a payment?
Go to Payments → Outgoing → click the payment → view live status (e.g., "Processing," "In flight," "Delivered"). For SWIFT, download the MT103.
Q 6.2 Can I export statements?
Yes—CSV, PDF or QuickBooks. Monthly statements are auto‑emailed on the 1st.
| Issue | Possible Cause | Fix |
|---|---|---|
| Payment shows "Pending documents" | KYC refresh due | Upload requested docs in Profile → Verification |
| Rate unavailable | Market closed (weekend) | Book ahead or wait until market opens (Sun 21:05 UTC) |
| Beneficiary rejected | Invalid IBAN/SWIFT | Run the built‑in validator or correct format |
- • 256‑bit TLS, ISO 27001 ISMS, SOC monitoring.
- • Enable 2FA for all users (TOTP or SMS).
- • Segregated safeguarding accounts (not FSCS‑insured).
| Query type | Channel | SLA |
|---|---|---|
| General help | Live chat (dashboard) | < 2 min during UK hours |
| Payment trace | info@unicorncurrencies.com | 4 h |
| Urgent outage | Phone +44 020 8064 0818 | Immediate |
| Complaint | Follow Complaints Policy | Ack 24 h, resolve 15 BD |
Unicorn Currencies Support Team
Silverstream House, Fitzroy St, London W1T 6EB, UK
© 2022 Unicorn Currencies Ltd & Unicorn Currencies Limited – All rights reserved.