The full amount was sent, but less arrived than expected.

A distributor sending $320,000 to a Brazilian supplier. The supplier called to say only $319,745 had landed.

Have you had the experience of sending $320,000 in full to a Brazilian supplier, then getting the call that only $319,745 arrived? Your bank shrugged, mentioned "intermediary charges," and could not show you where in the chain the money was taken, or whether it would happen again on the next payment?

This is not how we handle payments. We take ownership of what we control, and we are honest about what we do not.

On our side and on our payout banking partner's side, there are no deductions. What you instruct is what leaves our system, in full. If a shortfall appears on the beneficiary's end, it is because an intermediary in the correspondent chain lifted a charge. Because we keep your beneficiary in the loop, they can tell us about it directly, and we can trace it through SWIFT GPI to the specific correspondent that took the cut. We send you and them the documentation they need to take to their bank. For beneficiaries who receive regular international payments, these deductions are usually a known recurring charge on their banking relationship. Now they are named, traceable, no longer a mystery.

We will not pretend to control what the receiving bank's correspondents do. We will tell you exactly what happens on our side, which is nothing.