FAQ
Straight answers, on the record.
Thirty questions across fit, money movement, pricing, compliance, platform, and support. If yours is missing, ask the desk.
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Fit and eligibility
05 QUESTIONSUnicorn Currencies helps businesses manage recurring international payment flows across pay-in, FX, pay-out, payment proof, reconciliation, and human treasury support. Built for serious B2B payment operations, not one-off personal remittance.
Businesses with $1M+ equivalent annual FX exposure or recurring international supplier, customer, or treasury payment flows: importers, exporters, finance teams, wholesalers, distributors, and B2B operators.
One-off personal transfers, retail consumer remittance, domestic-only banking, speculative FX trading, or occasional small conversions.
No. Keep your bank for domestic banking, cards, payroll, and local operations. Unicorn Currencies handles the international payment operation, where FX visibility, proof, reconciliation, and treasury support matter.
Businesses across Europe, the UK, the USA, Canada, and the UAE, where payment routes, provider arrangements, approval status, and jurisdictional requirements allow. Availability varies by currency, corridor, and account setup.
Pay-In, FX, and Pay-Out
05 QUESTIONSThe receiving and allocation layer. Incoming funds are identified through payer context, references, invoices, and payment purpose before they move into FX, payout, or reconciliation.
The conversion and visibility layer. You see the currency pair, your pre-agreed FX margin, converted amount, purpose, and expected received value before FX becomes a finance problem.
The supplier payment control layer: beneficiary setup, route context, instruction, references, evidence, and follow-up when a payment is delayed, amended, recalled, traced, or received short.
Yes. Timing depends on currency, route, provider approval, jurisdiction, beneficiary bank, compliance review, banking cut-off times, holidays, and the accuracy of beneficiary details.
References, confirmations, route evidence, and tracking context may be available depending on route, provider arrangement, currency, and network. We keep the evidence clearer for finance and supplier conversations.
Pricing and FX margin
05 QUESTIONSReviewed with treasury against annual FX exposure, currencies, corridors, frequency, and route requirements. A fixed FX markup is agreed before recurring activity begins.
No. Compare the final received amount: rate, converted value, fees, route costs, deductions, and the evidence available.
Any applicable FX margin, route cost, account arrangement, or service charge is explained clearly before activity begins. No surprises after.
Annual FX exposure, currency pairs, corridors, transaction size and frequency, pay-in and pay-out routes, counterparty countries, review requirements, and support needs.
No. Unicorn Currencies is best suited to businesses with $1M+ equivalent annual FX exposure or recurring international business payment flows.
Compliance and trust
05 QUESTIONSUnicorn Currencies Limited is registered in Canada as a Money Services Business with FINTRAC and as a Payment Service Provider under the Retail Payment Activities Act.
Unicorn Currencies Ltd is a UK corporate entity, not a bank, EMI, or directly FCA-authorised payment institution. Where regulated services are required, they run through authorised partner arrangements. We state the boundary plainly.
Company details, ownership and directors, nature of business, expected activity, counterparties, payment purpose, source of funds, invoices, contracts, and beneficiary details where required.
Yes. Missing information, beneficiary clarifications, or document requests can affect timing, along with route, jurisdiction, currency, and cut-off times.
The Legal, Trust, and Compliance pages carry current entity, registration, operating structure, and partner arrangement information, with links to the public registries.
Platform and account access
05 QUESTIONSIt keeps the operating record: pay-in context, FX records, payout instructions, invoices, beneficiaries, references, status, controls, and treasury follow-up in one trail.
No. The platform supports Unicorn Currencies payment operations. It is not a dashboard sold without the treasury and payment workflow behind it.
Yes, with roles, permissions, and approval controls by account setup, so it is always clear who raised, reviewed, approved, or followed up.
There are 5 Local Business Accounts: GBP, CAD, EUR, USD, and AED, issued where approved. Structure and availability vary by jurisdiction and approval status, and are explained during onboarding.
The application takes 10 to 15 minutes; access follows onboarding, KYB, and approval, typically within 24 to 48 hours.
Payment issues and support
05 QUESTIONSWhatsApp for live issues, treasury@unicorncurrencies.com for flow questions, or the Canada and UK desk phone lines. A human answers, with the payment state in front of them.
Payment reference, amount, currency, sender, beneficiary, date sent, invoice or purpose, any confirmation received, and what the supplier or bank is asking.
Yes, with operational follow-up where applicable, depending on route, provider arrangement, network, and evidence. Outcomes and timelines cannot be guaranteed, ownership can.
Usually intermediary deductions, beneficiary bank charges, route costs, or FX differences. The next step is reviewing the reference, route, amounts sent and received, and the evidence available.
No provider honestly can. Timing depends on route, currency, jurisdiction, provider approval, beneficiary bank, compliance review, and cut-off times. What we guarantee is clearer status, proof, and a named owner.