Question 1

What is Unicorn Currencies?

Accepted Answer

Unicorn Currencies helps businesses manage international payments, FX execution, supplier payouts, proof, and payment exceptions. It is built for importers, exporters, wholesalers, and trading businesses, not consumer remittance.

Learn more: Payment Problems · How We're Regulated

Question 2

Who is Unicorn Currencies for?

Accepted Answer

We work best where your international payment volume is meaningful enough that a held payment, short payment, bad beneficiary setup, or missing proof creates a real commercial problem.

Question 3

How do I speak to someone?

Accepted Answer

If a payment is live or urgent, use WhatsApp. If you are reviewing your payment flow, use Talk to Treasury through the contact route. Existing clients can also email support.

Question 4

Can I open an account immediately?

Accepted Answer

Account access depends on business onboarding, KYB, risk review, and the payment use case. If your issue is urgent, contact us first so the right person can look at the situation.

Question 5

What happens after I send a supplier payment?

Accepted Answer

The important steps are instruction, screening, funding, release, routing, beneficiary-bank handling, proof, and reconciliation. A payment marked as sent is not always the same as a payment credited to your supplier.

Question 6

Can Unicorn help if my supplier says funds have not arrived?

Accepted Answer

We can help you identify what proof exists, what the payment status means, and whether the next step is a beneficiary-bank check, trace, investigation, or recall request.

Question 7

Why might a payment be held?

Accepted Answer

A payment can be held because a bank needs invoice evidence, purpose of payment, beneficiary clarification, source-of-funds context, sanctions review, or receiving-side release information.

Question 8

What if the amount arrives short?

Accepted Answer

A short-paid case usually needs the charges, routing, and payment instruction reviewed. The answer may be intermediary deductions, charging model, receiving-bank fees, or a top-up decision.

Question 9

How should I think about FX cost?

Accepted Answer

Look at the full payment result, not only the quoted rate: margin, value date, payment fees, deductions, proof, and whether the supplier receives the expected amount.

Question 10

Do you publish pricing?

Accepted Answer

Yes. Pricing should be clear enough for your finance team to compare. For live pricing or a specific payment flow, talk to treasury.

Question 11

Can I hold multiple currencies?

Accepted Answer

Supported currency access depends on your account setup, region, and the relevant payment partner. We will not promise a route or wallet until it is available for your business use case.

Question 12

Is Unicorn Currencies regulated?

Accepted Answer

Unicorn Currencies Limited is supervised by the Bank of Canada as a Payment Service Provider and registered with FINTRAC as a Money Services Business. In the UK, Unicorn Currencies Ltd is a corporate intermediary and works through FCA-authorised partners where regulated payment or e-money services are required.

Question 13

Why do you ask for documents?

Accepted Answer

Documents help confirm the business, beneficial owners, payment purpose, supplier relationship, invoice basis, and transaction context. Sometimes a receiving or partner bank also needs documentation before release.

Question 14

Are client funds separate from company funds?

Accepted Answer

Client funds are handled through safeguarding arrangements with regulated banking or payment partners. Safeguarding is separate from deposit insurance and is explained in more detail on the Safeguarding page.

Question 15

I cannot log in. What should I do?

Accepted Answer

Use the password reset link on the login page first. If access is still blocked and you have a live payment issue, contact support or use WhatsApp so the account issue does not delay the payment response.

Question 16

Can multiple team members use the account?

Accepted Answer

Team access depends on your account setup and permissions. The goal is to give finance and operations teams the right access without weakening approval controls.

Question 17

Where should I go for a policy or legal document?

Accepted Answer

Use the Legal Hub for online policies and terms. For regulation and safeguarding, use the Compliance, How We Are Regulated, and Safeguarding pages.

Frequently Asked Questions

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