LEGAL
Every document, current and dated.
The agreements, policies and boundaries that govern the service. Each document carries its effective date and owning entity. Where a signed agreement and a page differ, the signed agreement governs.
AGREEMENTS AND DATA
CUSTOMER TREATMENT
Complaint Handling ProcedureHow to complain, in writing, with response commitments.READ →Safeguarding Policy StatementHow client funds are held separately, and what that does and does not mean.READ →Treating Customers Fairly (TCF)The standard the desk is held to.READ →Vulnerable Customer PolicyRecognising and supporting customers who need more care.READ →
FINANCIAL CRIME AND CONDUCT
Financial Crime Prevention FrameworkKYB, screening, monitoring and reporting, end to end.READ →Anti-Bribery and Corruption PolicyZero tolerance, and what that means in practice.READ →Acceptable Use PolicyWhat the service may and may not be used for.READ →Code of Conduct & EthicsThe standards everyone at Unicorn Currencies signs.READ →Whistleblower PolicyProtected routes for raising concerns.READ →
SERVICE BOUNDARIES
Non-Supported Industries and CountriesWhere the service does not operate, stated before you apply.READ →Restricted Destination CountriesDestinations with conditions or prohibitions on payments.READ →Prohibited Businesses & Sanctioned JurisdictionsBusiness types and jurisdictions we cannot serve.READ →
COMPANY STANDARDS
Core PrinciplesThe operating principles behind the service model.READ →Environmental, Social, and Governance (ESG) PolicyEnvironmental, social and governance commitments.READ →Modern Slavery StatementThe statement, published and dated.READ →Third-Party Risk Management PolicyHow counterparties and vendors are assessed and reviewed.READ →
THESE PAGES ARE SUMMARIES OF CONTROLLED DOCUMENTS. YOUR SIGNED MASTER SERVICES AGREEMENT AND PRICING SCHEDULE GOVERN. QUESTIONS GO TO TREASURY@UNICORNCURRENCIES.COM.