You are in the right place if FX conversion reduced the received amount. The question is what was deducted, whether the supplier still needs a top-up, and how to stop the same short payment happening again.
Built for B2B importers and exporters in Europe, the UK, the USA, Canada, and the UAE with recurring international supplier, customer, and treasury payment flows.
A short-arriving international wire creates supplier tension because both sides can be right: the sender sent the invoice amount, but the beneficiary received less after charges, routing, or conversion. For this case, gather payment currency, invoice currency, conversion rate, credited amount, and bank advice. Treasury needs the sent amount, landed amount, and charge path before deciding whether a top-up or route change is needed.
The missing amount is usually a bank charge, intermediary deduction, FX difference, or incorrect charging instruction. It is not enough to say the payment was sent; you need to know what landed. Here, FX conversion reduced the received amount.
Check sent amount, received amount, currency, fee option OUR, SHA, or BEN, intermediary bank deductions, FX conversion, and bank charges. Confirm whether charges were OUR, SHA, or BEN, and whether the route allowed intermediary banks to deduct before the funds reached the supplier.
Do not assume the supplier received the wrong amount because of one party only; reconcile rail fees, FX, and deductions first.
Compare sent amount, landed amount, and charge path. Decide whether a supplier top-up is needed, whether the route should change on the next payment, and what landed-value instruction should be used before the supplier is put under pressure again.
Unicorn Currencies helps organise the payment proof, references, beneficiary details, supplier messages, and timeline so the next action is clear. Depending on the payment state, that may mean waiting inside the rail window, requesting a trace, preparing a proof pack, supporting escalation, coordinating an amendment, or preparing a recall request. Unicorn Currencies does not control SWIFT, correspondent banks, beneficiary banks, or partner banks, and cannot guarantee recall, recovery, release, or bank action.