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Payment problem — Proof, trace, and payment messages

A supplier is asking for MT103 proof of payment

You are in the right place when a supplier wants MT103 proof of payment. They usually need it to push their bank to search for incoming funds or to reconcile internally — not because they doubt you sent, but because their bank will not act on informal confirmation alone.

Built for B2B importers and exporters in Europe, the UK, the USA, Canada, and the UAE with recurring international supplier, customer, and treasury payment flows.

Canada-specific version

Payment problem map

StateProof, trace, and payment messages

IssueMT103 proof of payment for supplier

  1. 01Identify stateMatch observable facts to the payment state
  2. 02Collect evidenceReferences, beneficiary details, and bank messages
  3. 03Choose next actionWait, trace, documents, escalation, or recall request
  4. 04Coordinate issueOne owner controls supplier and bank follow-up

Unicorn Currencies helps organise evidence and determine next action. Bank outcomes are not guaranteed.

Problem state

Provide the full MT103 or PACS.008-style record with UETR, value date, instructed amount, beneficiary fields, and charge information. Tell the supplier clearly that proof of dispatch is not proof of credit — their bank may still need to match and release the funds.

01

What it usually means

The supplier is asking for evidence their bank can work with. A remittance advice or portal printout may not include UETR, correspondent route, or charge details their bank needs to locate the payment in incoming queues or exception holds.

02

Evidence needed

Collect MT103, PACS.008, UETR, bank confirmation, debit confirmation, and beneficiary bank response if available. Include amount, currency, value date, sender name, beneficiary name, account or IBAN, and SWIFT or BIC on the proof you send.

03

What not to do

Do not treat a screenshot or debit confirmation as proof that the beneficiary has usable funds. Do not crop out charges, intermediary banks, or UETR — those fields often explain why funds have not credited yet.

04

Correct next action

Send one clean proof pack to the supplier with the MT103 or equivalent and a short cover note listing UETR and value date. Ask them to confirm what their bank searched and what status was returned. Open a trace if the bank still cannot locate the payment after structured proof.

05

How Unicorn Currencies helps

Unicorn Currencies helps organise the payment proof, references, beneficiary details, supplier messages, and timeline so the next action is clear. Depending on the payment state, that may mean waiting inside the rail window, requesting a trace, preparing a proof pack, supporting escalation, coordinating an amendment, or preparing a recall request. Unicorn Currencies does not control SWIFT, correspondent banks, beneficiary banks, or partner banks, and cannot guarantee recall, recovery, release, or bank action.

Related payment states

How to get MT103 from bankWhat is UETR in SWIFT paymentPACS.008 proof of paymentPayment problems hub
Talk to TreasuryFind Payment Issue / Send Payment Evidence
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Unicorn Currencies Limited is registered with FINTRAC as a Money Services Business and registered with the Bank of Canada as a Payment Service Provider under the Retail Payment Activities Act. UK services are provided by Unicorn Currencies Ltd as a corporate intermediary through authorised partners where regulated payment or e-money services are required. Legal and regulatory information.