Canada — Payment Problems

Your payment problem has a type.

When a supplier is chasing, the wrong diagnosis wastes time. Start with what happened, then move into the right resolution path.

Most businesses do not lose time because the payment is unrecoverable. They lose time because they are solving the wrong problem. A bank asking for an invoice is not the same as a supplier saying funds never arrived. A short payment is not the same as a beneficiary-bank hold. This page exists to get you into the right lane fast.

WHAT HAPPENED

Bank asked for invoice

The receiving side will not release funds until it sees the trade document it expects.

Bank asked for payment purpose

Your wire needs a clearer commercial explanation before the bank will let it move cleanly.

Supplier says payment not received

You now need proof, references, and a way to locate the payment properly.

Supplier received less than sent

The amount was reduced in transit, usually by intermediary deductions or charging instructions.

Payment held at beneficiary bank

The money may have reached the receiving side but has not been credited onward yet.

Payment delayed and status unclear

The real issue is no longer timing alone. It is delay without a usable status.

WHAT THIS USUALLY MEANS

Document hold

The payment is waiting for an invoice, sender letter, declaration, or trade explanation.

Compliance / reporting friction

The bank needs a cleaner purpose, matching paperwork, or a better narrative before proceeding.

Proof / trace needed

The payment needs to be evidenced and followed through the chain, not simply re-sent.

Intermediary deductions

The route removed money on the way because of the charging model used on the wire.

Receiving-side review

The beneficiary bank is holding or reviewing the payment before applying it to the supplier account.

Investigation state

The payment now needs ownership, references, and a proper escalation path rather than generic follow-up.

The fastest resolution usually starts with the right diagnosis, not the fastest follow-up email.

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