Payment problem — Short-paid or deducted
SHA charges caused a short payment
You are in the right place if SHA charges caused a short payment.
The question is what was deducted, whether the supplier still needs a top-up, and how to stop the same short payment happening again.
A short-arriving international wire creates supplier tension because both sides can be right: the sender sent the invoice amount, but the beneficiary received less after charges, routing, or conversion. For this case, gather charge field, invoice terms, sent amount, received amount, and bank deduction details. Treasury needs the sent amount, landed amount, and charge path before deciding whether a top-up or route change is needed.
01What it usually meansThe missing amount is usually a bank charge, intermediary deduction, FX difference, or incorrect charging instruction. It is not enough to say the payment was sent; you need to know what landed. Here, SHA charges caused a short payment. In practice, the supplier may receive net of intermediary and receiving charges under shared fees.
02Evidence neededCheck sent amount, received amount, currency, fee option OUR, SHA, or BEN, intermediary bank deductions, FX conversion, and bank charges. Confirm whether charges were OUR, SHA, or BEN, and whether the route allowed intermediary banks to deduct before the funds reached the supplier.
03What not to doDo not assume the supplier received the wrong amount because of one party only; reconcile rail fees, FX, and deductions first.
04Correct next actionCompare sent amount, landed amount, and charge path. Decide whether a supplier top-up is needed, whether the route should change on the next payment, and what landed-value instruction should be used before the supplier is put under pressure again. The immediate goal in this case is to decide whether to top up and whether future payments require a different charge instruction.
05How Unicorn Currencies helpsUnicorn Currencies helps organise the payment proof, references, beneficiary details, supplier messages, and timeline so the next action is clear. Depending on the payment state, that may mean waiting inside the rail window, requesting a trace, preparing a proof pack, supporting escalation, coordinating an amendment, or preparing a recall request. Unicorn Currencies does not control SWIFT, correspondent banks, beneficiary banks, or partner banks, and cannot guarantee recall, recovery, release, or bank action.
SHA charges caused a short payment usually means charges, routing, correspondent-bank deductions, or conversion reduced the landed amount. Compare the instructed amount, received amount, charge option, route, currency, and payment proof before deciding whether a supplier top-up is needed or the next payment route should change.