Login
Pay-Out Problems

Fix the supplier payment problem.

Sending money internationally is not one generic action. The operational problem changes when the supplier cannot see funds, a bank wants proof, or details need repair.

Start with what is blocking the supplier payment, then move to the country where funds need to arrive.

Supplier says payment has not arrived

The payment was sent, operations is waiting, and the beneficiary bank or supplier cannot see usable funds.

Bank wants proof or documents

The receiving side needs a commercial reason, payment message, or invoice pack before it will apply the money.

Country-specific supplier payments

When the issue is destination-specific, choose the country where your supplier needs to receive funds. 46+ destinations are covered.

Wrong details or repair case

The payment may need correction before it can move, credit, or return without losing more time.

Before choosing a destination route, identify what is blocking the supplier payment. The next step changes depending on whether funds are missing, held for documents, waiting on proof, stuck with an intermediary, short-paid, or affected by wrong beneficiary details.