You are in the right place when your supplier says an international payment has not been received. Their bank may not see the funds yet, may be holding them for review, or may need structured proof before crediting the account — even though your side shows the payment as sent.
Built for B2B importers and exporters in Europe, the UK, the USA, Canada, and the UAE with recurring international supplier, customer, and treasury payment flows.
Canada-specific versionWhen a supplier says payment has not been received, the first job is payment-state triage — not reassurance and not a duplicate payment. Gather value date, payment reference, UETR, MT103 or PACS.008 if available, beneficiary bank details, the supplier message, and cut-off or holiday context. That tells you whether the payment is still moving, held at an intermediary, sitting at the beneficiary bank, or already credited but not matched.
The supplier is usually reporting what their bank or ledger shows — not the full SWIFT chain. Your sent confirmation proves dispatch from your side; it does not prove the beneficiary bank has applied usable funds. The gap between those two states is where most “not received” disputes start.
Gather value date, payment reference, UETR, MT103 or PACS.008 if available, beneficiary bank details, supplier message, and cut-off or holiday context. Ask the supplier exactly what their bank said — “not received” can mean not credited, not matched to invoice, or still under review.
Do not send a replacement payment before confirming whether the first payment is still moving, held, returned, or credited. Do not let sales, ops, and treasury chase different banks with different references.
If the payment is inside a normal rail window, set a clear wait point with the supplier. If the window has passed or the beneficiary bank cannot search the payment, move to a formal trace with UETR and structured proof. Only consider a second payment after the first payment state is understood.
Unicorn Currencies helps organise the payment proof, references, beneficiary details, supplier messages, and timeline so the next action is clear. Depending on the payment state, that may mean waiting inside the rail window, requesting a trace, preparing a proof pack, supporting escalation, coordinating an amendment, or preparing a recall request. Unicorn Currencies does not control SWIFT, correspondent banks, beneficiary banks, or partner banks, and cannot guarantee recall, recovery, release, or bank action.
Proof of payment helps show dispatch, but it does not always prove final credit to the supplier account. The supplier or beneficiary bank may still need the UETR, bank reference, amount, value date, and beneficiary details to locate or apply the incoming funds.