Operations Manager

About the Role

You're the person who makes sure money actually moves. When a client books a trade, someone needs to ensure it settles on time, the banking partner processes it, and exceptions get resolved before the client even notices. That someone is you.

This isn't a back-office admin role with a checklist. You'll coordinate with banking partners across multiple jurisdictions, handle escalations, solve problems in real-time, and build the operational processes that let us scale without things falling apart. If the platform is the engine, you're keeping it running.

What You'll Actually Do

• Manage daily payment operations: trade booking, settlement, reconciliation.
• Coordinate with banking partners for payment processing across multiple currencies and corridors.
• Handle payment exceptions and failed transfers — find out what went wrong and fix it fast.
• Build and document standard operating procedures that actually get followed (not 50-page manuals nobody reads).
• Monitor payment corridors and flag issues: delays, rate discrepancies, partner outages.
• Be the bridge between clients, banking partners, and internal teams when things need to get resolved.
• Report on operational metrics: settlement times, exception rates, SLA adherence.

Who We're Looking For

• 3-5 years in operations at an FX broker, payments company, bank, or MSB. You've seen money move and know what happens when it doesn't.
• You understand international payment flows — SWIFT, SEPA, local payment rails.
• You've done reconciliation and know the pain of a mismatched settlement.
• You're calm under pressure. Payments don't wait for you to figure things out.
• Strong communication skills. You'll talk to clients, banking partners, and colleagues across time zones daily.
• You're organised. If you can't track 20 things at once without dropping any, this role will eat you alive.

Bonus

• Experience at a company like Currencies Direct, WorldFirst, OFX, Ebury, or similar.
• Knowledge of multi-currency treasury operations.
• Understanding of FINTRAC or FCA regulatory requirements in payments.

Compensation

Competitive salary. UK or Canada based.

How to Apply

Send your CV and a short note to careers@unicorncurrencies.com with the job title in the subject line.

Skip the cover letter template. Just tell us what you've actually built, fixed, or shipped — and why you want to do it here. We read every application personally and respond within 5 business days.

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