Pay-In Problems
Know why incoming funds are stuck.
Incoming international payments fail when the receiving account, sender reference, amount, or commercial story cannot be matched quickly.
Start with the receiving problem first, then choose the local collection account or country that matches how your customer needs to pay.
Incoming payment not credited
The customer says they paid, but finance cannot reconcile usable funds to the right invoice.
Short or deducted receipts
The amount arrived below invoice value because correspondent charges, lifting fees, or FX deductions were hidden in the path.
Local collection accounts
Give customers clearer local payment details when they need to pay you in GBP, EUR, USD, CAD, or AED.
Sender and reference mismatch
A payment can arrive but sit unapplied when sender name, invoice reference, or purpose information does not match.