You are in the right place when a supplier is threatening to hold or divert shipment because payment is not received. The commercial pressure is real — but sending again before locating the first payment often creates duplicate-credit risk.
Built for B2B importers and exporters in Europe, the UK, the USA, Canada, and the UAE with recurring international supplier, customer, and treasury payment flows.
Canada-specific versionTreat this as operational escalation with payment-state discipline. Collect supplier message, invoice, shipment or demurrage deadline, payment proof, UETR or MT103, bank status, and commercial impact. One owner should control supplier communication, bank follow-up, and any decision to trace, document, or wait.
The supplier is converting a bank delay or hold into a shipment lever. That does not mean the payment failed — it means they cannot see usable funds or their bank has not released them. Your response must address both the commercial deadline and the actual payment state.
Collect supplier message, invoice, shipment deadline, payment proof, UETR or MT103, bank status, commercial impact, and demurrage or release deadline. Ask the supplier for their bank’s exact wording — hold, not found, or not credited — not only “payment not received.”
Do not keep sending unstructured screenshots; prepare a clean proof pack and escalation timeline. Do not send a second payment to unblock shipment before confirming whether the first payment is still moving, held, returned, or credited.
Send the supplier a structured proof pack with UETR, value date, and bank status update. Give one named owner and a realistic next check time tied to trace or document progress — not a promise the banks have not confirmed. Escalate internally if demurrage or release deadlines are within 48 hours.
Unicorn Currencies helps organise the payment proof, references, beneficiary details, supplier messages, and timeline so the next action is clear. Depending on the payment state, that may mean waiting inside the rail window, requesting a trace, preparing a proof pack, supporting escalation, coordinating an amendment, or preparing a recall request. Unicorn Currencies does not control SWIFT, correspondent banks, beneficiary banks, or partner banks, and cannot guarantee recall, recovery, release, or bank action.
Not before confirming whether the first payment is still moving, held, returned, or credited. A second payment can create duplicate-credit risk if the original funds are still in the chain or held for review.